Steve Jobs (Actually his office) called me today. A few days ago I emailed them about my ongoing struggle with MobileMe/.mac. Over the last few years, I have had either .mac, or MobileMe delete all of my contacts, without asking, at least 5 times.
It is a chilling experience to go to email someone, only to have an empty address book staring you back in the face. Worse still, when you are on the go, with your super - iPhone, and need to make the timely important call... and every single contact you have is gone...
So... after taking it for a few years, I was done... I sent Steve the following email:
Steve,
I love your products, but am really frustrated. Today for the fifth time, my contacts were entirely erased. I went to send an email, and they were just gone. Gone on my iPhone, gone on my macbook pro, gone on Mobile me. Just gone.
I don't want to bother you, but could you please go down to the MobileMe department and look deep in their eyes and get them to make MobileMe "really great"?
I would really appreciate it.
Thinking different,
Brandon
So, my wife laughed at me when I sent my emails to steve@(mac; me; apple).com... but she just smiled when Steve Jobs himself (not really steve, but a very nice personal representative of Steve Jobs' office) in California gave me a call to let me know he (actually the representative) was concerned with my problem. Steve personally (actually his personal representative named nate) just wanted to make sure I was getting the type of care that my situation warranted.
Now... they have escalated my trouble to an engineering team..
So... His Steve-ness,
while I still want MobileMe to 'just work', thanks for the call. I suppose it makes me a rabid fanboy to be moved by your gesture, but your personal call (actually that of your rep nate) put my worries at ease. Thanks for personally (through your representative) putting apples resources to work on my little problem
